Real Time Support in Teams gives employees a direct way to ask for IT help without leaving Microsoft Teams. Calance’s AskMe Assistant connects Teams with Genesys Cloud CX, so users can report incidents, submit service requests, check status, and receive updates in the same conversation. Requests move through existing queues, routing rules, priorities, and service levels, while support agents continue working in Genesys. This setup reduces app switching and keeps request history in one place. For IT teams, it also supports live status checks, ticket tracking, and service reporting while employees stay inside the workspace they already use each day. For more info please visit us https://www.calanceus.com/askme-bot
0 0 Compartilhar
austinbutler67
19 visualizações

Seamless Real Time Support in Teams for Modern Workplaces

Enviado a 1 dia atrás

Real Time Support in Teams gives employees a direct way to ask for IT help without leaving Microsoft Teams. Calance’s AskMe Assistant connects Teams with Genesys Cloud CX, so users can report incidents, submit service requests, check status, and receive updates in the same conversation. Requests move through existing queues, routing rules, priorities, and service levels, while support agents continue working in Genesys. This setup reduces app switching and keeps request history in one place. For IT teams, it also supports live status checks, ticket tracking, and service reporting while employees stay inside the workspace they already use each day.

For more info please visit us https://www.calanceus.com/askme-bot

Edite ou redimensione qualquer imagem clicando na visualização da imagem
Edite ou redimensione qualquer imagem tocando na visualização da imagem
Enviando 0 imagem (0% completo)
Suas imagens estão sendo enviadas, deve levar apenas alguns segundos para o envio ser totalmente concluído.
Envio completo
Conteúdo enviado adicionado a . Você pode criar um álbum novo com o conteúdo acabado de ser enviado.
Conteúdo enviado adicionado a .
Você pode criar um álbum novo com o conteúdo acabado de ser enviado. You must criar uma conta or entrar to save this content into your account.
Nenhum imagem foi carregado
Some errors have occurred and the system couldn't process your request.
    ou CancelarCancelar restantes
    Nota: Algumas imagens não puderam ser enviadas. Saber mais
    Verifique o relatório de erro para mais informações.
    JPG PNG BMP GIF 20 MB
    resetar fechar Cancelar Cancelar restantes